I didn't receive my purchase! - Android

If you've made a purchase but haven't received it yet, please be patient—it might take a few minutes for the delivery to go through.

Important: Avoid attempting the purchase again, as this may result in duplicate charges.

If you've been waiting for a while, contact Support and we will be able to assist you.

To help us verify your purchase, you'll need to provide a screenshot of your receipt. Here's how to find them:

1. Open your related email account and search for "Google Play order receipt" in your inbox.
2. Visit your Google Payments transactions page and select the order to view your receipt.

The receipt must indicate the following:

• Transaction ID
• Date of purchase
• Package or item purchased
• Total purchase amount and currency

Your transaction ID will look something like this:

• GPA.1234-5678-9012-34567

Ensure the transaction ID is visible in the screenshot. This information will help us resolve the issue quickly.

MY PURCHASE WAS CANCELED!

If your order was canceled, you won’t be charged. However, Google Play may place a temporary hold on your credit card, which will clear automatically after a short time. If it doesn’t, contact Google Play here.

Why Does this Happen?

Canceled purchases can occur if your billing address or the name in your Google Wallet differs from your credit card. To fix this, confirm your details with your bank, then verify your information in Google Pay under "Payment Methods."